Common Questions

1.    How long will my order take to arrive?
2.    How much will delivery cost?
3.    How do I find my correct size?
4.    What about if my item(s) don’t fit?
5.    How can I contact the Pure Marie team?
6.    What is my UK size?
7.    Does Pure Marie deliver worldwide?
8.    How can I Pay?
9.    Do you offer gift wrapping?
10.  How will my order be packaged?
11. What are the MARIE boutique opening hours?
12. How do i contact the MARIE boutique?

1. How long will my order take to arrive?
UK, there are two delivery options for UK customers: Standard Postage will arrive within 3-5 working days from dispatch and Express Postage will arrive within 1-2 days. EU, Delivery within 5-10 working days. ROW, Delivery within 7-12 working days. All delivery times are a guide; if you have not received your item within the upper time frame please contact us.
For further details please click here for our delivery section.

2. How much will delivery cost?
We charge a flat rate for delivery and offer the same high standards to all our customers.
UK. Standard: £3.50    Express: £7.50
EU. £7    Rest of World: £ 20
For further details please click here for our delivery section.

3. How do I find my correct size?
We have an extensive fitting guide within our fitting room section. We advice all our customers to visit our store for a free personnel fitting with one of our professionally trained staff. Our fitting room section on Pure Marie.com is an excellent guide to finding your perfect size at home. Please click here to go to our fitting room.

4. What about if my item(s) don’t fit?
We offer a 100% guarantee that if you are not entirely satisfied with your item you can return your item for a free exchange or refund. Terms and Conditions apply. Please click here for further information.

5. How can I contact the Pure Marie team?
Simply click on the ‘contact us’ button at the top of any Pure Marie page or email us at info@puremarie.com

6. What is my UK size?
Visit the ‘fitting room’ page where we have a complete size conversion chart for all our items

7. Does Pure Marie deliver worldwide?
We deliver across the world and have a growing International customer base attracted by our diverse and exclusive product range that has been handpicked since 1936.

8. How can I Pay?
We accept all major credit and debit cards. If you prefer we are able to accept card transactions via the telephone. Simply call our Marie store on (+44) (0) 1235 520442.
For further details on payment please click here for our ‘terms and conditions’.

9. Do you offer gift wrapping?
We offer high quality, exclusive gift wrapping for all our products. Simply select the gift wrapping option at checkout. Please click here to see out delivery and gift wrapping option.

10. How will my order be packaged?
We strictly use plain packaging for all our items. Depending on items size we wrap our items in high quality tissue before placing item(s) in padded envelopes, boxes or gift boxes with paper wrapping. Rest assure that every effort is made for your delivery to be secure, efficient and discreet.

11. What are the MARIE boutique opening hours?
Our boutiquie in Abingdon, Oxfordshire is open 0930-1700 Monday to Saturday.

12. How do i contact the MARIE boutique?
Simply click on the Contact Us button at the top of the Pure Marie website. We are also available via email at info@puremarie.com and via telephone on UK 01235 520442
 

If you have any other questions for us please click here to ‘contact us’ or email the Pure Marie team at info@puremarie.com